Axle Health Status - Incident history https://status.axlehealth.com Axle Health Tue, 4 Aug 2026 18:38:00 +0000 Athena EMR Sync Disruption Type: Incident Duration: 2 hours and 49 minutes Affected Components: Android Clinician App, Dashboard, iOS Clinician App, Public APIs Aug 4, 21:27:00 GMT+0 - Resolved - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affected only Athena Health customers. We resumed syncing data after Athena's services were restored at 2:27PM UTC. Additional sync latency was introduced during this time due to the backlog that had built up. All syncs have since caught up and are now operating normally. We apologize for any inconvenience this may have caused. Aug 4, 18:38:00 GMT+0 - Investigating - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affects only Athena Health customers. Type: Incident

Duration: 2 hours and 49 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>21:27:00</var> GMT+0</small><br><strong>Resolved</strong> - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affected only Athena Health customers. We resumed syncing data after Athena's services were restored at 2:27PM UTC. Additional sync latency was introduced during this time due to the backlog that had built up. All syncs have since caught up and are now operating normally. We apologize for any inconvenience this may have caused..</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>18:38:00</var> GMT+0</small><br><strong>Investigating</strong> - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affects only Athena Health customers..</p> ]]> Tue, 4 Aug 2026 18:38:00 +0000 https://status.axlehealth.com/incident/cmsgngrxs01ae0sqx1yp6p1c9 https://status.axlehealth.com/incident/cmsgngrxs01ae0sqx1yp6p1c9 Unable to book new confirmed visits in Dashboard Type: Incident Duration: 50 minutes Affected Components: Dashboard Apr 10, 13:01:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 10, 13:25:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 10, 13:51:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 50 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>13:01:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>13:25:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 10</var>, <var data-var='time'>13:51:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 10 Apr 2026 13:01:00 +0000 https://status.axlehealth.com/incident/cmntfou7i01oqg5f812z8nuk9 https://status.axlehealth.com/incident/cmntfou7i01oqg5f812z8nuk9 High latency across Axle Systems Type: Incident Duration: 45 minutes Affected Components: Dashboard, Android Clinician App, iOS Clinician App, Patient Booking Portal, Public APIs Mar 13, 17:45:41 GMT+0 - Investigating - We are currently investigating this incident. Mar 13, 18:15:30 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 13, 18:30:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 45 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>17:45:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>18:15:30</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 13</var>, <var data-var='time'>18:30:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 13 Mar 2026 17:45:41 +0000 https://status.axlehealth.com/incident/cmmp6trf400fxee0yojbbqat8 https://status.axlehealth.com/incident/cmmp6trf400fxee0yojbbqat8 Degraded Performance across Dashboard and API Type: Incident Duration: 58 minutes Affected Components: Dashboard, Android Clinician App, iOS Clinician App, Patient Booking Portal, Public APIs Mar 5, 17:49:18 GMT+0 - Investigating - We are currently investigating this incident. Mar 5, 18:31:49 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Mar 5, 18:47:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 58 minutes

Affected Components: , , , ,

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:49:18</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:31:49</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>18:47:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Mar 2026 17:49:18 +0000 https://status.axlehealth.com/incident/cmmdrfl7p148i50p1bhidbdg6 https://status.axlehealth.com/incident/cmmdrfl7p148i50p1bhidbdg6 Dashboard and API High Latency Type: Incident Duration: 1 hour and 28 minutes Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs Jan 22, 15:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 22, 16:23:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jan 22, 16:42:22 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 22, 16:58:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:23:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:42:22</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>16:58:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 22 Jan 2026 15:30:00 +0000 https://status.axlehealth.com/incident/cmkpms8rm02br6io6zp7yxp9h https://status.axlehealth.com/incident/cmkpms8rm02br6io6zp7yxp9h Axle webhooks and notifications are currently experiencing delays Type: Incident Duration: 5 hours and 59 minutes Jan 21, 18:02:08 GMT+0 - Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent. Jan 21, 18:21:14 GMT+0 - Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent. Jan 21, 21:47:56 GMT+0 - Monitoring - The root cause has been identified, we have implemented initial mitigations to issues impacting webhook sending and are continuing to monitor. We are also continuing to work on further mitigations to reduce webhook latency. Jan 22, 00:00:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 59 minutes

<p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>18:02:08</var> GMT+0</small><br><strong>Monitoring</strong> - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>18:21:14</var> GMT+0</small><br><strong>Monitoring</strong> - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..</p> <p><small>Jan <var data-var='date'> 21</var>, <var data-var='time'>21:47:56</var> GMT+0</small><br><strong>Monitoring</strong> - The root cause has been identified, we have implemented initial mitigations to issues impacting webhook sending and are continuing to monitor. We are also continuing to work on further mitigations to reduce webhook latency..</p> <p><small>Jan <var data-var='date'> 22</var>, <var data-var='time'>00:00:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 21 Jan 2026 18:02:08 +0000 https://status.axlehealth.com/incident/cmkobygxn033ifzkcnujojbb5 https://status.axlehealth.com/incident/cmkobygxn033ifzkcnujojbb5 Scheduled Server Maintenance Type: Maintenance Duration: 30 minutes Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs Jan 15, 04:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 15, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Jan 15, 04:00:00 GMT+0 - Identified - Axle will be performing routine server maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API. Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>04:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Identified</strong> - Axle will be performing routine server maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..</p> ]]> Thu, 15 Jan 2026 04:00:00 +0000 https://status.axlehealth.com/maintenance/cmkbxrnyq01v0qi1kzilati5m https://status.axlehealth.com/maintenance/cmkbxrnyq01v0qi1kzilati5m Scheduled DB maintenance Type: Maintenance Duration: 30 minutes Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs Jan 4, 05:00:00 GMT+0 - Identified - Axle will be performing routine database maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API. Jan 4, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 4, 05:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , , ,

<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - Axle will be performing routine database maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>05:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 4 Jan 2026 05:00:00 +0000 https://status.axlehealth.com/maintenance/cmjxk8tr90224o8dc6yf7dscl https://status.axlehealth.com/maintenance/cmjxk8tr90224o8dc6yf7dscl Dashboard and API high latency Type: Incident Duration: 1 hour and 12 minutes Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs Dec 18, 17:24:21 GMT+0 - Investigating - We are currently investigating this incident. Dec 18, 17:57:05 GMT+0 - Monitoring - Services have recovered and we have identified root cause Dec 18, 18:36:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>17:24:21</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>17:57:05</var> GMT+0</small><br><strong>Monitoring</strong> - Services have recovered and we have identified root cause.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>18:36:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 18 Dec 2025 17:24:21 +0000 https://status.axlehealth.com/incident/cmjbpmwgt0dgt8mwaupn2myr4 https://status.axlehealth.com/incident/cmjbpmwgt0dgt8mwaupn2myr4 Visits Page Not Loading Type: Incident Duration: 59 minutes Affected Components: Dashboard Feb 5, 23:25:00 GMT+0 - Resolved - This incident has been resolved. Feb 5, 22:26:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>23:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:26:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Mon, 5 Feb 2024 22:26:00 +0000 https://status.axlehealth.com/incident/clsbzc8u139396bnn6skeqr5q9 https://status.axlehealth.com/incident/clsbzc8u139396bnn6skeqr5q9