tag:status.axlehealth.com,2005:/history Axle Health Status - Incident history 2026-08-04T18:38:00.000+00:00 Axle Health tag:status.axlehealth.com,2005:Incident/cmsgngrxs01ae0sqx1yp6p1c9 2026-08-04T18:38:00.000+00:00 2026-08-04T21:27:00.000+00:00 Athena EMR Sync Disruption Type: Incident

Duration: 2 hours and 49 minutes

Affected Components: Android Clinician App, Dashboard, iOS Clinician App, Public APIs

Aug 4, 21:27:00 GMT+0
Resolved - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affected only Athena Health customers. We resumed syncing data after Athena's services were restored at 2:27PM UTC. Additional sync latency was introduced during this time due to the backlog that had built up. All syncs have since caught up and are now operating normally. We apologize for any inconvenience this may have caused..

Aug 4, 18:38:00 GMT+0
Investigating - We experienced a disruption in data sync with Athena Health due to an outage on their platform. This issue affects only Athena Health customers..

]]> tag:status.axlehealth.com,2005:Incident/cmntfou7i01oqg5f812z8nuk9 2026-04-10T13:01:00.000+00:00 2026-04-10T13:01:00.000+00:00 Unable to book new confirmed visits in Dashboard Type: Incident

Duration: 50 minutes

Affected Components: Dashboard

Apr 10, 13:01:00 GMT+0
Investigating - We are currently investigating this incident..

Apr 10, 13:25:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 10, 13:51:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Incident/cmmp6trf400fxee0yojbbqat8 2026-03-13T17:45:41.974+00:00 2026-03-13T17:45:41.974+00:00 High latency across Axle Systems Type: Incident

Duration: 45 minutes

Affected Components: Dashboard, Android Clinician App, iOS Clinician App, Patient Booking Portal, Public APIs

Mar 13, 17:45:41 GMT+0
Investigating - We are currently investigating this incident..

Mar 13, 18:15:30 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 13, 18:30:40 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Incident/cmmdrfl7p148i50p1bhidbdg6 2026-03-05T17:49:18.563+00:00 2026-03-05T17:49:18.563+00:00 Degraded Performance across Dashboard and API Type: Incident

Duration: 58 minutes

Affected Components: Dashboard, Android Clinician App, iOS Clinician App, Patient Booking Portal, Public APIs

Mar 5, 17:49:18 GMT+0
Investigating - We are currently investigating this incident..

Mar 5, 18:31:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 18:47:06 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Incident/cmkpms8rm02br6io6zp7yxp9h 2026-01-22T15:30:00.000+00:00 2026-01-22T15:30:00.000+00:00 Dashboard and API High Latency Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 22, 15:30:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 22, 16:23:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 22, 16:42:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 22, 16:58:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Incident/cmkobygxn033ifzkcnujojbb5 2026-01-21T18:02:08.880+00:00 2026-01-21T18:02:08.880+00:00 Axle webhooks and notifications are currently experiencing delays Type: Incident

Duration: 5 hours and 59 minutes

Jan 21, 18:02:08 GMT+0
Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..

Jan 21, 18:21:14 GMT+0
Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..

Jan 21, 21:47:56 GMT+0
Monitoring - The root cause has been identified, we have implemented initial mitigations to issues impacting webhook sending and are continuing to monitor. We are also continuing to work on further mitigations to reduce webhook latency..

Jan 22, 00:00:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Maintenance/cmkbxrnyq01v0qi1kzilati5m 2026-01-15T04:00:00.000+00:00 2026-01-15T04:00:01.000+00:00 Scheduled Server Maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 15, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 15, 04:00:00 GMT+0
Identified - Axle will be performing routine server maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..

]]> tag:status.axlehealth.com,2005:Maintenance/cmjxk8tr90224o8dc6yf7dscl 2026-01-04T05:00:00.000+00:00 2026-01-04T05:00:00.000+00:00 Scheduled DB maintenance Type: Maintenance

Duration: 30 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 4, 05:00:00 GMT+0
Identified - Axle will be performing routine database maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..

Jan 4, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 4, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

]]> tag:status.axlehealth.com,2005:Incident/cmjbpmwgt0dgt8mwaupn2myr4 2025-12-18T17:24:21.041+00:00 2025-12-18T17:24:21.041+00:00 Dashboard and API high latency Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Dec 18, 17:24:21 GMT+0
Investigating - We are currently investigating this incident..

Dec 18, 17:57:05 GMT+0
Monitoring - Services have recovered and we have identified root cause.

Dec 18, 18:36:10 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.axlehealth.com,2005:Incident/clsbzc8u139396bnn6skeqr5q9 2024-02-05T22:26:00.000+00:00 2024-02-05T23:25:00.000+00:00 Visits Page Not Loading Type: Incident

Duration: 59 minutes

Affected Components: Dashboard

Feb 5, 23:25:00 GMT+0
Resolved - This incident has been resolved..

Feb 5, 22:26:00 GMT+0
Investigating - We are currently investigating this incident..

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