Axle Health Status - Incident history

Degraded Performance across Dashboard and API

2026-03-05T17:49:18.563+00:00

Type: Incident

Duration: 58 minutes

Affected Components: Dashboard, Android Clinician App, iOS Clinician App, Patient Booking Portal, Public APIs

Mar 5, 17:49:18 GMT+0
Investigating - We are currently investigating this incident..

Mar 5, 18:31:49 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Mar 5, 18:47:06 GMT+0
Resolved - This incident has been resolved..

Dashboard and API High Latency

2026-01-22T15:30:00.000+00:00

Type: Incident

Duration: 1 hour and 28 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 22, 15:30:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 22, 16:23:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 22, 16:42:22 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 22, 16:58:00 GMT+0
Resolved - This incident has been resolved..

Axle webhooks and notifications are currently experiencing delays

2026-01-21T18:02:08.880+00:00

Type: Incident

Duration: 5 hours and 59 minutes

Jan 21, 18:02:08 GMT+0
Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..

Jan 21, 18:21:14 GMT+0
Monitoring - Webhooks and notifications have now resumed sending, we are actively monitoring. Webhooks that were delayed during the outage should now be sent..

Jan 21, 21:47:56 GMT+0
Monitoring - The root cause has been identified, we have implemented initial mitigations to issues impacting webhook sending and are continuing to monitor. We are also continuing to work on further mitigations to reduce webhook latency..

Jan 22, 00:00:52 GMT+0
Resolved - This incident has been resolved..

Scheduled Server Maintenance

2026-01-15T04:00:00.000+00:00

Type: Maintenance

Duration: 30 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 15, 04:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 15, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 15, 04:00:00 GMT+0
Identified - Axle will be performing routine server maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..

Scheduled DB maintenance

2026-01-04T05:00:00.000+00:00

Type: Maintenance

Duration: 30 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Jan 4, 05:00:00 GMT+0
Identified - Axle will be performing routine database maintenance during this window. Users may experience brief unavailability in the partner dashboard, clinician mobile app, and public API..

Jan 4, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 4, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Dashboard and API high latency

2025-12-18T17:24:21.041+00:00

Type: Incident

Duration: 1 hour and 12 minutes

Affected Components: Dashboard, iOS Clinician App, Patient Booking Portal, Android Clinician App, Public APIs

Dec 18, 17:24:21 GMT+0
Investigating - We are currently investigating this incident..

Dec 18, 17:57:05 GMT+0
Monitoring - Services have recovered and we have identified root cause.

Dec 18, 18:36:10 GMT+0
Resolved - This incident has been resolved..

Visits Page Not Loading

2024-02-05T22:26:00.000+00:00

Type: Incident

Duration: 59 minutes

Affected Components: Dashboard

Feb 5, 23:25:00 GMT+0
Resolved - This incident has been resolved..

Feb 5, 22:26:00 GMT+0
Investigating - We are currently investigating this incident..